Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and offer a hassle-free 30-day return policy for unused items in their original packaging. Whether it is a fit issue or a change of heart, we are committed to ensuring you have the right equipment for your next ride.

1

Initiate Your Request

Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship to ROCKBROS

Affix the provided return label or ship the package via a traceable carrier to our designated processing center.

4

Verification and Refund

Once our technicians inspect the gear for quality assurance, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing